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Registration, payments, trackers or documents — reach the right person quickly. Many of the most common problems can be solved in a minute without waiting.
Reach us
How to get in touch
Visit us
Ministry of Transportation
Kano State Secretariat
Kano, Nigeria
Bring your NIN and vehicle details
Try this first
Problems you can solve right now
These are the things people contact us about most. Each one has an answer that does not need us.
1
I paid but my registration has not unlockedA transfer sent to your virtual account without first generating a payment reference does not settle on its own. Generate the reference, then send us your bank receipt and we will match it.
2
My NIN will not verifyCheck the 11 digits, then confirm you are using the phone number registered against your NIN. The KYC page covers this and the other common verification failures.
3
The name on my documents is wrongYour documents carry the name held by NIMC against your NIN. We cannot change the national record — that has to be corrected at a NIMC enrolment centre.
4
My ID card prints without a photographThat happens when the driver was registered before their NIN was verified. Open the driver record, run the verification, and the photograph is pulled in automatically.
5
I have forgotten my passwordUse the password reset link on the sign-in page. A reset is sent to the phone number on your account, so make sure that line is active.
6
My tracker is showing offlineA tracker reports only while it has power and network. If it has been offline for more than a day, contact us with your tricycle number and we will check whether the device or its data subscription needs attention.
Right mailbox
Who to contact about what
Sending your message to the right place is the quickest way to get it resolved.
| If your question is about | Contact |
|---|---|
| Registration, KYC, payments and documents | support@sufuri.ng |
| The website or mobile app not working | tech@sufuri.ng |
| Your personal data, or a request to access or correct it | privacy@sufuri.ng |
| Terms of service, disputes and formal notices | legal@sufuri.ng |
| Agent accreditation, commission and payouts | support@sufuri.ng |
Getting a fast answer
What to include in your message
We can usually resolve a case on the first reply if it arrives with enough to identify the record.
- Your registered phone number — this is how we find your account.
- Your tricycle number or plate number, if the question is about a vehicle.
- The payment reference or bank receipt, if the question is about money.
- The tracker IMEI, if the question is about a GPS device.
- What you expected to happen, and what happened instead.
- A screenshot, if something on screen looked wrong.
Never send your password or PIN. No member of staff will ever ask for them, by phone, email or message. Your NIN and payment reference are enough for us to find your record.
When we are open
Hours and response times
Office and phone hours
Monday – Friday8:00 AM – 5:00 PM
Saturday9:00 AM – 1:00 PM
SundayClosed
Public holidaysClosed
How quickly we reply
Phone, during hoursImmediate
EmailWithin 1 working day
Privacy requestsWithin 30 days
In person at the officeSame day
If your tricycle has been stolen, report it to the police first, then contact us with the case number. We can supply the tracker's location history to support the investigation.