1Accepting these terms

By creating an account, submitting a registration, making a payment or using any part of this platform — on the website, in the mobile app, or through an accredited agent acting for you — you accept these terms and agree to follow them.

If you do not accept them, do not use the platform. Where an agent registers on your behalf, you remain responsible for the information submitted in your name.

2Who may use the platform

• You must be at least 18 years old.
• You must hold a valid National Identification Number (NIN) that we can verify against the national identity database.
• To register a tricycle you must be its lawful owner, or be authorised in writing by the owner.
• To be recorded as a driver you must hold a valid driver's licence for the class of vehicle.
• Agents, team leads, supervisors and coordinators must be accredited by the Ministry before they can register anyone.

3Your account

• Your account is identified by your registered phone number. Keep that number active — we use it for sign-in, payment confirmations and service notices.
• You are responsible for keeping your password and transaction PIN confidential, and for everything done through your account.
• Tell us immediately at support@sufuri.ng if you believe someone else has used your account.
• Do not share, sell or transfer your account. Registrations are tied to a verified identity and cannot be passed on.

4Identity verification

Registration requires identity verification. When you submit your NIN, we retrieve the matching record — name, date of birth, gender, address, photograph and signature — from the national identity database through an accredited partner.

• The verified record takes precedence over details you type in. If they disagree, the verified record is used.
• We may decline a registration if verification fails, if the identity is already registered, or if the details appear false.
• Submitting another person's NIN or identity documents without authority is a criminal offence and will be reported.

5Registering a tricycle

Each tricycle is registered against one completed payment. Once payment is confirmed, the platform issues a unique tricycle number derived from your local government area, and your documents become available to print.

• A payment covers one vehicle, unless it is a bulk payment purchased for a stated number of vehicles by an organisation or fleet operator.
• Plate numbers, chassis numbers and tricycle numbers are unique. A vehicle already registered cannot be registered again by someone else.
• You must keep your vehicle, driver and contact details accurate and up to date.
• A registration remains provisional until the Ministry approves it, and may be revoked if the information given was false.

Documents we issue

6Fees and payment

The fees below are the statutory charges set for the platform. They may be revised by the Ministry, and the amount shown at the time you pay is the amount that applies.

How payment works

• You are assigned a virtual account. Transfer the exact amount to it, or pay through one of the gateways offered at checkout.
• Always generate a payment reference before paying. A transfer made without one may not settle automatically and will need manual matching, which delays your registration.
• Your registration is only unlocked once the payment is confirmed as completed.
• Keep your receipt. It is your proof of payment.

7GPS tracker

Registered tricycles must carry an approved GPS tracker, fitted by an authorised installer. The tracker and its SIM remain part of the registration scheme.

• You must not remove, disable, obstruct, tamper with or relocate the tracker without authorisation.
• Report a faulty, damaged or stolen tracker promptly so it can be replaced or deactivated.
• Tracking includes a data subscription. If the subscription lapses, reporting stops and your registration may be treated as non-compliant.
• Location data is handled as described in our Privacy Policy.

8Accredited agents

Agents register owners and drivers on the platform and are paid for completed registrations. If you are an agent, the following also applies to you.

• Register only people who are physically present and who have consented, using their own genuine identity documents.
• Never charge more than the published fee, and never collect payment outside the approved channels.
• Bank details you submit for payout must be your own. Payments are made only to the verified account on file.
• Falsified, duplicated or incomplete registrations may be reversed, may forfeit commission, and may end your accreditation.

9Acceptable use

You agree not to:

• Give false, misleading or incomplete information, or use another person's identity.
• Register a vehicle you do not own or are not authorised to register.
• Forge, alter or reproduce any certificate, permit, sticker, receipt or identity card.
• Remove, disable or tamper with a fitted GPS tracker.
• Share your account, password or PIN, or use someone else's account.
• Collect or demand fees outside the approved payment channels.
• Attempt to gain access to parts of the system you are not authorised to use, or to another user's records.
• Probe, scan, overload or otherwise interfere with the operation of the platform.
• Extract or copy data from the platform in bulk, by scraping or any automated means.
• Use the platform for any unlawful purpose.

10Suspension and termination

We may suspend or close an account, reverse a registration, or withdraw a permit where there is good reason to believe that:

• the information given was false, or an identity was used without authority;
• a payment was fraudulent, reversed or never received;
• a tracker has been tampered with or removed;
• these terms or the state transport regulations have been breached; or
• the Ministry or a lawful authority directs it.

Where practical we will tell you why and give you an opportunity to respond. Suspension does not by itself entitle you to a refund of fees already paid.

11Service availability

We aim to keep the platform available at all times, but we cannot guarantee uninterrupted service. Maintenance, network failures, power interruptions, or problems at the identity, payment or tracking providers we depend on can all affect it.

GPS positions are supplied by the device and the mobile network. They may be delayed, approximate, or unavailable where there is no signal, and should not be treated as a precise or continuous record of a vehicle's movements.

12Liability

Except where the law does not allow it to be limited, neither Sufuri nor the Kano State Government is liable for indirect or consequential loss, loss of income or profit, or loss arising from your own breach of these terms, from information you supplied that was inaccurate, or from the failure of a third-party network, device or payment provider.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

13Intellectual property

The platform, its software, design, logos and the documents it generates belong to the Kano State Government and its operators. You may use the certificates, permits, stickers and receipts issued to you for their intended purpose. Copying, reproducing or altering them for any other purpose, or forging them, is prohibited.

14Privacy

Running this service means handling sensitive personal data, including your NIN and your vehicle's location. How we collect, use, share and protect it is set out in full in our Privacy Policy, which forms part of these terms.

15Changes to these terms

We may revise these terms as the platform, the fees or the regulations change. The effective date and version at the top of this page always reflect the current text. Where a change materially affects your rights or the fees you pay, we will give notice through the platform or by SMS to your registered number before it takes effect. Continuing to use the platform after that means you accept the revised terms.

16Governing law and disputes

These terms are governed by the laws of Kano State and the Federal Republic of Nigeria, and the courts of Kano State have jurisdiction.

If you have a complaint, raise it with us first at support@sufuri.ng. Most issues — a payment that did not settle, a document that will not print, a detail recorded wrongly — are resolved quickly. If we cannot resolve it, either of us may refer the matter to the Ministry of Transportation before going further.

17Contact